Support

We're happy to help. Write to support@trymimic.app and we'll get back to you within two business days.

Common questions

How do I cancel my subscription?

On the web: Settings → Manage subscription, then Cancel. On iPhone: Settings app → your name → Subscriptions → Mimic. You keep access until the end of the period you've paid for.

How many videos can I make?

Your plan includes a number of new videos each calendar month, shown when you subscribe and in Settings. Editing and re-exporting a video you've already made doesn't count again.

My video is stuck processing.

Keep the tab open until the upload finishes; after that you can close it and Mimic will keep working. If a video fails, tap it in the queue to retry. If it keeps failing, contact us with the time it happened.

How do I save my video to my phone?

Open the finished video and tap Save video. On iPhone, choose Save Video in the share sheet. On a computer, it downloads as an MP4.

Can I use any video as a reference?

Only videos you own or have permission to use. Mimic learns the style (captions, cuts, pacing); it never reuses the reference's footage.

How do I delete my account?

Settings → Delete account. This deletes your account, uploads, projects and exports, and cancels a web subscription. An App Store subscription must be cancelled in your Apple ID settings.

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